Project Transition Packages

It’s a scary feeling when your integration team is about to roll off your project and you have to support the implementation. It is absolutely critical to make sure your support team has as much knowledge and documentation as possible. With the proper tools, this will make the transition to production support as smooth as possible. That’s where our Project Transition Packages come in. We will help facilitate the transition from your integration team to your support team, and be there to assist your support team should they run into problems.

We've been through this transition many times before. We know the pitfalls and how to avoid them. Here's what we'll help you do.
  • Ensure user and technical documentation is thorough and accurate
  • Organize and drive transition meetings with the implementation team and your production support team
  • Provide close support for your production support team in identifying and resolving issues
  • Help you automate production migration systems
  • Help you develop migration and maintenance schedules
  • Identify areas in your database that should be scheduled for maintenance activities
  • Assist with performance tuning. Often a missed step during the implementation phase, we regularly see performance increases of 50% or more.

On Site Transition Assistance
  • Interviewing your business team so we understand your business requirements
  • Interviewing your implementation team so we understand how the requirements were met
  • Conducting transitional meetings with implementation team and production support team
  • Review your current support structure and migration plans
Licenses for Outer Branch™
  • There's no better way to help your team be successful than to give them to tools they need
Database Replication and Setup
  • We'll bring a copy of your development or testing database to our site so we can see what your team is seeing
Short Term Support Plan
  • To help get through the immediate transition, our Short Term Support Plan provides a block of hours that can be used any way you need them to be.
Annual Support Plan
  • Once the initial transition is over, we'll be there long term as a safety net to help get you through day to day support and any new requirements that come along
Platinum Project Transition Package
  • 3 Weeks On Site
  • 5 Licenses for Outer Branch™, includes one year maintenance
  • Database Replication and Setup
  • Platinum Short Term Support Plan (120 hours)
  • Platinum Annual Support Plan (20 hours per month)
Gold Project Transition Package
  • 2 Weeks On Site
  • 3 Licenses for Outer Branch™, includes one yearmaintenance
  • Database Replication and Setup
  • Gold Short Term Support Plan (80 hours)
  • Gold Annual Support Plan (10 hours per month)
Silver Project Transition Package
  • 1 Week On Site
  • 2 Licenses for Outer Branch™, includes one year maintenance
  • Database Replication and Setup
  • Silver Short Term Support Plan (40 hours)
  • Silver Annual Support Plan (5 hours per month)


Call us toll-free at: 877-416-MAM2 (6262) for more information or visit our contact page.